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At Midway Animal Hospital, we require payment in full at the time services are rendered. A verbal or written estimate of services will be provided prior to any procedures and upon request. In order to continue providing high quality service at reasonable prices, we are unable to bill or offer payment plans.
Midway Animal Hospital, requires a minimum deposit equal to 50% of the high end of the estimate range provided prior to scheduling your pets dental or surgical procedure. For example, if your estimate is $300, you would need to pay a deposit of $150 before we could add your pet to our dental or surgical schedule.
We understand that life happens, so give us a call and we will happily reschedule your pets procedure. Deposits are forfeited if you cancel with less than 48 hour notice and do not reschedule, and/or if you do not show for your pets scheduled procedure. Your deposit is refundable as long as you cancel 48 hours prior to the scheduled procedure.
Payment for the remaining balance is due at the time you pick up your pet. The remaining balance could be higher or lower depending on the individual needs of your pet.
Midway Animal Hospital receives a high volume of prescription request refills on a daily basis. To help reduce your time on hold, we have created an online refill request form that you can complete at a time convenient for you.
As a small business, we do our best to keep our costs for services and prescriptions at a reasonable price for our customers. It has been our practice to decline prescription requests from outside pharmacies (with the exception of compounding pharmacies such as Buderer Drug Co , or medication prescribed by Dr. Huff that we do not carry).
Why must you procure your prescriptions from us? To allow us to provide the best possible care for your pets! We offer comparable pricing to other pharmacy providers, both in-office and online. At times we are even lower when you participate in Manufacture Rewards/Rebates.
How do I request a refill of my pet’s medication ? Please follow these steps to ensure your pet’s medications are filled in a timely manner:
* The information we need, is printed on your pet’s medication label.
* Please allow 2-3 business business days for requests to be filled.
* We will call you when your medication(s) is ready to be picked up.
If you have any questions regarding this policy, please do not hesitate to contact us!
Thank you for trusting us with your pet’s care. It is a privilege!
Sincerely,
Midway Animal Hospital Dr. Huff and Staff
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