At Midway Animal Hospital, we require payment in full at the time services are rendered. A verbal or written estimate of services will be provided prior to any procedures and upon request. In order to continue providing high quality service at reasonable prices, we are unable to bill or offer payment plans.
Midway Animal Hospital, requires a minimum deposit equal to 50% of the high end of the estimate range provided prior to scheduling your pets dental or surgical procedure. For example, if your estimate is $300, you would need to pay a deposit of $150 before we could add your pet to our dental or surgical schedule.
We understand that life happens, so give us a call and we will happily reschedule your pets procedure. Deposits are forfeited if you cancel with less than 48 hour notice and do not reschedule, and/or if you do not show for your pets scheduled procedure. Your deposit is refundable as long as you cancel 48 hours prior to the scheduled procedure.
Payment for the remaining balance is due at the time you pick up your pet. The remaining balance could be higher or lower depending on the individual needs of your pet.
Midway Animal Hospital receives a high volume of prescription request refills on a daily basis. To help reduce your time on hold, we have created an online refill request form that you can complete at a time convenient for you.
As a small business, we do our best to keep our costs for services and prescriptions at a reasonable price for our customers. It has been our practice to decline prescription requests from outside pharmacies (the exception are requests filled through our online pharmacy partner).
Why must you procure your prescriptions from us? To allow us to provide the best possible care for your pets! We offer comparable pricing to other pharmacy providers, both in-office and online. At times we are even lower when you participate in Manufacture Rewards/Rebates.
How do I request a refill of my pet’s medication ? Please follow these steps to ensure your pet’s medications are filled in a timely manner:
For Medications we carry in-house:
* The information we need, is printed on your pet’s medication label.
* Please allow 2-3 business business days for requests to be filled.
* We will call you when your medication(s) is ready to be picked up.
For Medications carried by our Online Pharmacy Partner:
If you have any questions regarding this policy, please do not hesitate to contact us!
Thank you for trusting us with your pet’s care. It is a privilege!
Sincerely,
Midway Animal Hospital Dr. Huff and Staff
We understand that life happens, so give us a call and we will happily reschedule your pets appointment.
The veterinary/client partnership is built on mutual trust and respect. In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. If it is necessary to cancel your scheduled appointment, we ask that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another client access to timely veterinary care. If it is after hours, please leave us a message on our voicemail or email us at staff@midway-animalhospital.com.
As a courtesy, we provide reminder emails the day before your appointment, when we have your email on file. Our missed appointment policies are outlined below.
Late Arrival Policy: We make every effort to be on time for all our appointments. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. In addition, rushing or “squeezing in” an appointment for a late client, shortchanges the patient. Therefore, a client that arrives 20 minutes or more late to their scheduled appointment will be rescheduled. We apologize for any inconvenience this might cause.
Appointment No Show Policy: A “no show” is when a client misses their appointment without calling to cancel it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no show” per pet scheduled.
The first missed appointment “no show”, we will contact you via phone/email to inform you of the missed appointment(s), make sure you are okay, and remind you of our “no show” policy.
The 2nd "no-show", in addition to calling you, you will be required to pay a non-refundable $25 no show fee, and prepay the office visit/exam fee, in order to schedule another appointment. You will forfeit the office visit/exam fee prepayment if you no-show for that appointment.
We appreciate your partnership, understanding and respect for the medical needs of other clients.
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