Payment Policy
At Midway Animal Hospital, we require payment in full at the time services are rendered. A verbal or written estimate of services will be provided prior to any procedures and upon request. In order to continue providing high quality service at reasonable prices, we are unable to bill or offer payment plans.
Dental & Surgery Downpayment policy
Midway Animal Hospital, requires a minimum deposit equal to 50% of the high end of the estimate range provided prior to scheduling your pets dental or surgical procedure. For example, if your estimate is $300, you would need to pay a deposit of $150 before we could add your pet to our dental or surgical schedule.
We understand that life happens, so give us a call and we will happily reschedule your pets procedure. Deposits are forfeited if you cancel with less than 48 hour notice and do not reschedule, and/or if you do not show for your pets scheduled procedure. Your deposit is refundable as long as you cancel 48 hours prior to the scheduled procedure.
Payment for the remaining balance is due at the time you pick up your pet. The remaining balance could be higher or lower depending on the individual needs of your pet.
prescription policy
Midway Animal Hospital receives a high volume of prescription request refills on a daily basis. To help reduce your time on hold, we have created an online refill request form that you can complete at a time convenient for you.
As a small business, we do our best to keep our costs for services and prescriptions at a reasonable price for our customers. It has been our practice to decline prescription requests from outside pharmacies (the exception are requests filled through our online pharmacy partner, Covetrus).
Why must you procure your prescriptions from us? To allow us to provide the best possible care for your pets! We offer comparable pricing to other pharmacy providers, both in-office and online. At times we are even lower when you participate in Manufacture Rewards/Rebates.
- The sheer volume of requests and the staff time required to address them is taking our staff away from providing the best quality care for our patients and clients.
- We have experienced issues with 3rd party pharmacies including:
- Medications not being dispensed correctly or as directed
- Prescriptions approved or denied without our consent
- Products arriving in secondary containers, not in the original packaging
- Products arriving labeled for use in other countries
- Fraudulent products being sold. Some online pharmacies do not purchase their medications directly from the manufacturer and may not be FDA compliant.
- Lack of connection to our system and therefore the medication may not be recorded (or recorded correctly) in your pets record.
How do I request a refill of my pet’s medication ? Please follow these steps to ensure your pet’s medications are filled in a timely manner:
For Medications we carry in-house:
- Complete our online refill request form - OR -
- Call us during business hours 419-354-3986
* The information we need, is printed on your pet’s medication label.
* Please allow 2-3 business business days for requests to be filled.
* We will call you when your medication(s) is ready to be picked up.
For Medications carried by our Online Pharmacy Partner:
- Complete the online order
- Initiate payment method
- Allow 48 hours for the vendor to notify us for review and approve/deny of the request.
- Upon approval, the vendor will ship the medication(s) directly to the address you have provided and will charge your card. If the request has been denied, you will receive an email explanation and your card will not be charged.
If you have any questions regarding this policy, please do not hesitate to contact us!
Thank you for trusting us with your pet’s care. It is a privilege!
Sincerely,
Midway Animal Hospital Dr. Huff and Staff